kengasper
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Re: Modem Errors - Excess Power & Dynamic Range Window Violation
No in OK. But I'm on the edge of a metro area so I think the infrastructure is older and not as well maintained. I've definitely had more reliable service closer into town. Upload speed is slow today 20mbps vs the normal 35mbps. Modem event log is filled with events including 4 T3s... Date Time Event ID Event Level Description 03/05/2023 16:12 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=(redacted);CMTS-MAC=(redacted);CM-QOS=1.1;CM-VER=3.1;" 03/05/2023 14:35 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=(redacted);CMTS-MAC=(redacted);CM-QOS=1.1;CM-VER=3.1;" 03/05/2023 14:35 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=(redacted);CMTS-MAC=(redacted);CM-QOS=1.1;CM-VER=3.1;" 03/05/2023 14:35 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=(redacted);CMTS-MAC=(redacted);CM-QOS=1.1;CM-VER=3.1;" 03/05/2023 14:32 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=(redacted);CMTS-MAC=(redacted);CM-QOS=1.1;CM-VER=3.1;" 03/05/2023 14:31 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=(redacted);CMTS-MAC=(redacted);CM-QOS=1.1;CM-VER=3.1;" 03/05/2023 14:30 2436694061 5 "Dynamic Range Window violation" 03/05/2023 14:30 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=(redacted);CMTS-MAC=(redacted);CM-QOS=1.1;CM-VER=3.1;" 03/05/2023 14:30 2436694061 5 "Dynamic Range Window violation" 03/05/2023 14:30 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=(redacted);CMTS-MAC=(redacted);CM-QOS=1.1;CM-VER=3.1;" 03/05/2023 14:30 2436694061 5 "Dynamic Range Window violation" 03/05/2023 14:30 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=(redacted);CMTS-MAC=(redacted);CM-QOS=1.1;CM-VER=3.1;" 03/05/2023 12:37 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=(redacted);CMTS-MAC=(redacted);CM-QOS=1.1;CM-VER=3.1;" 03/05/2023 12:37 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=(redacted);CMTS-MAC=(redacted);CM-QOS=1.1;CM-VER=3.1;" 03/05/2023 12:16 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=(redacted);CMTS-MAC=(redacted);CM-QOS=1.1;CM-VER=3.1;" 03/05/2023 12:16 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=(redacted);CMTS-MAC=(redacted);CM-QOS=1.1;CM-VER=3.1;" 03/05/2023 12:11 2436694061 5 "Dynamic Range Window violation" 03/05/2023 12:11 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=(redacted);CMTS-MAC=(redacted);CM-QOS=1.1;CM-VER=3.1;" 03/05/2023 12:09 2436694061 5 "Dynamic Range Window violation" 03/05/2023 12:09 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=(redacted);CMTS-MAC=(redacted);CM-QOS=1.1;CM-VER=3.1;" 03/05/2023 12:09 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=(redacted);CMTS-MAC=(redacted);CM-QOS=1.1;CM-VER=3.1;" 03/05/2023 12:06 2436694061 5 "Dynamic Range Window violation" 03/05/2023 12:06 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=(redacted);CMTS-MAC=(redacted);CM-QOS=1.1;CM-VER=3.1;" 03/05/2023 12:06 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=(redacted);CMTS-MAC=(redacted);CM-QOS=1.1;CM-VER=3.1;" 03/05/2023 12:04 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=(redacted);CMTS-MAC=(redacted);CM-QOS=1.1;CM-VER=3.1;" 03/05/2023 12:04 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=(redacted);CMTS-MAC=(redacted);CM-QOS=1.1;CM-VER=3.1;" 03/05/2023 12:03 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=(redacted);CMTS-MAC=(redacted);CM-QOS=1.1;CM-VER=3.1;" 03/05/2023 12:02 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=(redacted);CMTS-MAC=(redacted);CM-QOS=1.1;CM-VER=3.1;" 03/05/2023 12:02 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=(redacted);CMTS-MAC=(redacted);CM-QOS=1.1;CM-VER=3.1;" 03/05/2023 11:39 2436694061 5 "Dynamic Range Window violation" 03/05/2023 11:39 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=(redacted);CMTS-MAC=(redacted);CM-QOS=1.1;CM-VER=3.1;" 03/05/2023 11:39 2436694061 5 "Dynamic Range Window violation" 03/05/2023 11:39 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=(redacted);CMTS-MAC=(redacted);CM-QOS=1.1;CM-VER=3.1;" 03/05/2023 11:22 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=(redacted);CMTS-MAC=(redacted);CM-QOS=1.1;CM-VER=3.1;" 03/05/2023 11:21 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=(redacted);CMTS-MAC=(redacted);CM-QOS=1.1;CM-VER=3.1;" 03/05/2023 11:21 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=(redacted);CMTS-MAC=(redacted);CM-QOS=1.1;CM-VER=3.1;" 03/05/2023 10:43 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=(redacted);CMTS-MAC=(redacted);CM-QOS=1.1;CM-VER=3.1;" 03/05/2023 10:42 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=(redacted);CMTS-MAC=(redacted);CM-QOS=1.1;CM-VER=3.1;" 03/05/2023 10:42 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=(redacted);CMTS-MAC=(redacted);CM-QOS=1.1;CM-VER=3.1;" 03/05/2023 10:40 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=(redacted);CMTS-MAC=(redacted);CM-QOS=1.1;CM-VER=3.1;" 03/05/2023 10:36 2436694061 5 "Dynamic Range Window violation" 03/05/2023 10:36 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=(redacted);CMTS-MAC=(redacted);CM-QOS=1.1;CM-VER=3.1;"4Views0likes7CommentsRe: Modem Errors - Excess Power & Dynamic Range Window Violation
Got a few of these later in the day... Date Time Event ID Event Level Description 02/28/2023 15:24 2436694061 5 "Dynamic Range Window violation" 02/28/2023 15:24 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=(redacted);CMTS-MAC=(redacted);CM-QOS=1.1;CM-VER=3.1;" 02/28/2023 11:06 2436694061 5 "Dynamic Range Window violation" 02/28/2023 11:06 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=(redacted);CMTS-MAC=(redacted);CM-QOS=1.1;CM-VER=3.1;" I'm guessing this means the power levels have increased to now exceeding the top?130Views0likes0CommentsRe: Modem Errors - Excess Power & Dynamic Range Window Violation
In my other thread... which I can't figure out how to delete... you mentioned... "The T3 timeouts are more of a concern. Are you signal levels OK? Specially the upstream. Also, I see a reset signal being sent. Was that you troubleshooting with Cox?" I think the levels are good? But when I was troubleshooting the slow speed issue with Cox, I mentioned the Excessive Power events in the event logs to the Cox rep who told me that indicated a problem with my modem and that I needed a new modem. But after getting a new modem I was still have the same problems. That's when I started looking into my speed with a laptop connected directly to the modem and was able to get full speed and lead me to identifying the ethernet cable as the suspected source of my slow speed. My speeds have been solid for most of the day now but I'm still wondering based on the logs if I still have any underlying issue to be resolved? The reset was from changing modems on my account... I had Cox add my old modem back to the account since the new one isn't needed.149Views0likes4CommentsRe: Modem Errors - Excess Power & Dynamic Range Window Violation
Startup Procedure Procedure Status Comment Acquire Downstream Channel 951000000 Hz Locked Connectivity State OK Operational Boot State OK Operational Configuration File OK Security Enabled BPI+ DOCSIS Network Access Enabled Allowed Downstream Bonded Channels Channel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables 29 Locked QAM256 951000000 Hz -3.4 dBmV 37.3 dB 9 28 5 Locked QAM256 807000000 Hz 0.3 dBmV 40.3 dB 0 0 13 Locked QAM256 855000000 Hz 0.3 dBmV 40.1 dB 0 0 19 Locked QAM256 891000000 Hz -1.4 dBmV 39.3 dB 0 0 20 Locked QAM256 897000000 Hz -1.8 dBmV 38.9 dB 0 0 21 Locked QAM256 903000000 Hz -1.6 dBmV 39.2 dB 0 0 22 Locked QAM256 909000000 Hz -1.6 dBmV 39.1 dB 0 0 23 Locked QAM256 915000000 Hz -2.1 dBmV 38.6 dB 0 0 24 Locked QAM256 921000000 Hz -2.4 dBmV 38.1 dB 0 0 25 Locked QAM256 927000000 Hz -2.2 dBmV 38.2 dB 0 0 26 Locked QAM256 933000000 Hz -2.3 dBmV 38.1 dB 0 0 27 Locked QAM256 939000000 Hz -2.4 dBmV 38.1 dB 0 0 28 Locked QAM256 945000000 Hz -2.5 dBmV 38.0 dB 0 0 30 Locked QAM256 957000000 Hz -3.9 dBmV 36.9 dB 0 0 31 Locked QAM256 963000000 Hz -3.6 dBmV 37.0 dB 0 0 32 Locked QAM256 969000000 Hz -3.6 dBmV 36.8 dB 0 0 33 Locked QAM256 357000000 Hz 3.6 dBmV 42.4 dB 22 0 34 Locked QAM256 363000000 Hz 3.7 dBmV 42.5 dB 19 0 35 Locked QAM256 369000000 Hz 3.6 dBmV 42.6 dB 21 0 36 Locked QAM256 375000000 Hz 3.1 dBmV 42.2 dB 7 0 37 Locked QAM256 381000000 Hz 3.1 dBmV 42.1 dB 15 0 38 Locked QAM256 387000000 Hz 3.1 dBmV 42.1 dB 27 0 39 Locked QAM256 393000000 Hz 3.2 dBmV 42.0 dB 37 0 40 Locked QAM256 399000000 Hz 3.5 dBmV 42.2 dB 39 0 41 Locked QAM256 405000000 Hz 3.7 dBmV 42.3 dB 45 0 42 Locked QAM256 411000000 Hz 3.9 dBmV 42.4 dB 38 0 43 Locked QAM256 417000000 Hz 4.0 dBmV 42.3 dB 11 0 44 Locked QAM256 423000000 Hz 4.2 dBmV 42.5 dB 33 0 45 Locked QAM256 429000000 Hz 4.5 dBmV 42.7 dB 5 0 46 Locked QAM256 435000000 Hz 4.5 dBmV 42.7 dB 6 0 47 Locked QAM256 441000000 Hz 4.5 dBmV 42.7 dB 8 0 48 Locked QAM256 447000000 Hz 4.3 dBmV 42.8 dB 6 0 159 Locked Other 300000000 Hz 2.8 dBmV 40.8 dB 3227116163 584 Upstream Bonded Channels Channel Channel ID Lock Status US Channel Type Frequency Width Power 1 1 Locked SC-QAM Upstream 17400000 Hz 6400000 Hz 42.0 dBmV 2 2 Locked SC-QAM Upstream 23900000 Hz 6400000 Hz 42.0 dBmV 3 3 Locked SC-QAM Upstream 30300000 Hz 6400000 Hz 43.0 dBmV 4 4 Locked SC-QAM Upstream 36700000 Hz 6400000 Hz 42.0 dBmV 5 5 Locked SC-QAM Upstream 60000000 Hz 6400000 Hz 43.0 dBmV 6 6 Locked SC-QAM Upstream 67000000 Hz 6400000 Hz 44.0 dBmV 7 7 Locked SC-QAM Upstream 74000000 Hz 6400000 Hz 44.0 dBmV 8 8 Locked SC-QAM Upstream 81000000 Hz 6400000 Hz 45.0 dBmV16Views0likes0Comments