Jupiter852
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Re: Contour 1 guide search function only returns on demand programs not future play date channels
For me, I noticed that late 12/11/2024 the Search capability was working again (it may have started working earlier in my case, but I didn't notice it until 12/11/2024). FYI - This exact same problem occurred in 2019 (and a very similar one in 2022). (Reference CurtB's comments elsewhere in this thread.) In anticipation of this same Search problem occurring again in the future, I asked Cox for their internal Ticket Number associated with this problem they have just been addressing. Thus in the future we as users (and/or the Forum moderators) could reference the Ticket Number when reporting the next reoccurance of this Search problem. Doing so should help the customer service and technical personnel to more easily and quickly understand the problem and apply a solution by looking up associated details that Cox documented in solving this 12/2024 problem. The Cox Ticket Number for this 12/2024 problem is CUI000016769324.35Views0likes0CommentsRe: Contour 1 guide search function only returns on demand programs not future play date channels
Am experiencing the same issue as well. The last date that Search was working for me was 12/2/2024 - after that date, only OnDemand entries were searchable. I called the Cox trouble number on 12/2/2024 and got the software downloaded, but that didn't change anything. I submitted an email to cox.help@cox.com on 12/2/2024 describing the issue. "Dan" (CCI-Atlanta) responded very quickly that day - he was able to replicate the problem on Cox's equipment and "created a ticket for the back-office production teams for assistance". He said that once the issue has been addressed, he would let me know. As of this moment, 2:20 pm Eastern, 12/8/2024, I am still awaiting his response - I've also gone through the unplug-wait-a-few-minutes-plug-in cycle a few times since 12/2/2024 hoping that maybe the issue has been fixed, but so far no luck. It would be helpful if one of the forum moderators could followup with main Cox to let them know that the problem is not limited to just one user. FYI - in August 2019 I reported this exact same issue on this forum (and CurtB joined in then as well). A forum moderator at the time, KevinM2, contacted the "Engineering team". A few days later the search function began working properly. While KevinM2 never reported back to the forum, I assume there was an internal-to-Cox technical issue that was resolved in response to KevinM2's efforts.80Views0likes2CommentsContour 1 Search and Save List issue .. and a surprise (to me)
Main issue: The Search function produces the correct number of hits, but recently the function has become very erratic/hard to use when displaying the specific hits/matches associated with that number. Ditto for the "Saved Searches" feature. The Surprise (at least to me): I was told to swap my current box (CISCO Explorer 8642HDC) for a replacement (CISCO Explorer 8742HDC). As expected I was told that any recorded programs would be lost, as well as any series set up to record programs ... and that is what happened. But the surprise was that my list of "Saved Searches" showed up when I installed the replacement box. I thought that the "Saved Searches" were kept on the local box - but that is apparently not the case. Main Cox (somewhere) keeps your "Saved Searches" and apparently that is where the Search activity actually occurs - not on your local box. Background: I've used the Search function for many, many years without issue. But this past week I experienced the following. Last Friday I noticed that the Search function would not consistently return the corresponding hits for that Search. For example, if I searched ("Search by Title") for the show Diagnosis Murder, the result would say "30 matches found" (and I confirmed that number by manually scrolling through the Guide). But when I go to scroll through the list of matches, sometimes the first page would show "No results" - in which case I have to back up (using the hand-held controller) and bring up the list of matches again. Sometimes, it would display 6 searches on the first page (which is ok), but when I go to the second page the "No results" phrase appears. Backing up again and trying again, it would sometimes say "No results" on the first page .... but sometimes it would display 6 results on the first page and then 6 more results on the second page , but then the third page would display "No results" ... way short of 30. If I keep at it for a while I sometimes could get all 30 matches to display - but not always. Sometimes it reverts back to "No results" on the first page. I deleted all the Saved Searches (thinking maybe the Saved Search results were taking up too much space), added just one new Saved Search - and ran into the problem again. I called Technical Support on Friday and was told to exchange my CISCO Explorer 8642HDC box at a nearby Cox Solutions Store. I did so on Monday and received a CISCO Explorer 8742HDC. Upon installation, there was no change or improvement to the Search function - same problem. That was when I noticed that my "Saved Searches" that I had had on the 8642HDC box just showed up on the 8742HDC box without me having to do anything! So I suspect all search activity occurs at Main Cox (somewhere) and the resulting hits/matches are downloaded to the local box every time a user looks for the matches (especially for a Saved Search). I can think of several causes for this Search issue: 1. There is a programming problem with the Search function at Main Cox. 2. The search computers at Main Cox are overloaded and they just can't return all the matches all the time. 3. Somehow Main Cox looks at the line to your TV and determines there are too many line issues so they throttle how many results they will send you at a specific point in time. (However, I have had no problems with watching regular TV - from that viewpoint, the line seems ok.) After installing and testing the new CISCO box, I passed along the above information to Technical Support who said they would forward it to the technical staff. Another search issue is that it use to be the case that when you entered the letters in the search, the number of hits kept getting smaller as you entered more letters. But now, as you keep entering letters the number of hits might go from 30 to 28 to "No results" to 26 to "No results" - and just stop there - no matter how many letters you enter. Similar to the above, you have to backtrack and try again. I suspect this problem, together with the one above, are connected somehow. Has anyone else experienced similar search issues recently? If you have any suggestions I would appreciate hearing them. Thanks. Jupiter8521.7KViews0likes4Comments2FA, Cox email, and email Client software
I have a primary Cox account with two secondary accounts (each account can send/receive email). 2 Factor Authentication (2FA) has NOT been set up for access to the Cox account. I am considering establishing 2FA but I don't understand the impact it would have on accessing email via client software. The email accounts are accessed via the Thunderbird email client (running on Windows 10) and the iPhone Mail app. The incoming email is accessed via POP. For Thunderbird, the current authentication method is set as "Normal password" for both incoming and outgoing emails. For iPhone Mail it is set to "Password". It all works well. If I apply 2FA to my primary Cox account, what changes do I need to make - if any - to read and send emails using Thunderbird and iPhone Mail? I just don't understand how 2FA would work with email clients, e.g. would the client software have to respond with some type of validation code each time? And if so, how does one do that? I have read some of the older posts regarding 2FA in the forum, but they don't explicitly address the above. Thank you for any suggestions you have.Solved1.4KViews0likes4Comments