Jayefbee
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Joined 3 years ago
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Re: Way overpriced for what you get
I would like to know if ANYONE in this channel or thread has an e-mail address to a VP of Customer Service for Cox Communications. I am convinced that the customer service agents are trained at a North Korean training camp in indoctrinated responses. Every year our bill jumps 20-30% and I have to go through the "Ground Hog Day" nightmare of re-living a conversation with Customer Service to get our bill down to something I am not so ashamed of that I would hate for my father or late Grandfather to know what we were paying for with "nothing to show for the cost." $3K per year is ludicrous for vapor. Seriously, I would like an e-mail address. Tonight's Ground-Hog Day did not end well...it was one of the painful suicide scenes. I had multiple agents back-to-back who would not listen to my questions and kept trying to upsell me on what I didn't need when I was trying to get my bill down. I was finally transferred to a "Supervisor" in "Customer Loyalty" who was going to look for a package and discount. Same thing, not listening. When he finally mentioned a rate that we could live with, I was trying to ask him a question about the package to have clarity...he delayed and delayed. "Sorry, that offer has now expired." "What?" "The offer expired while I was waiting for you to answer a question about what was in the package?" I am a senior, a Veteran, and a former First Responder. My wife is a retired educator. Cox offers no discounts or loyalty programs. Sadly, we have been building up the Cox corporate bottom line for 35+ years. We pay for 150 channels but watch less than a dozen. Why can the not establish an "Ala Carte" channel lineup? I do want to let those in corporate customer service understand how their lack of good customer service has pushed me over the edge. As soon as AT&T Fiber is in our neighborhood, I will be removing the Cox cable out of my house and yard. I don't want anyone at this address to ever again use Cox. The Cox "can" (utility box) for our neighborhood is also in our backyard. I am thinking about putting in a garden that may require roto-tilling the soil. (Just saying...) 😲 Since Cox requires state approved public-right-of-way as a utility, I wonder when our legislators last looked at the licensing authority extended to Cox and any quality control measures established. Maybe a call to the Corporation Commission. Any thoughts? For anyone in business, this is what happens from poor customer service. It costs 12 times to attract a new customer compared to the costs of retention. Studies show that when a customer is lost from poor customer service, they will communicate the experience within their sphere of influence at least 7 times within the first 24 hours. I thought I would get a jump on things.17Views1like2CommentsIntermittent Bluetooth Audio Issues with Contour
A few months ago we began experiencing loss of Bluetooth Audio on Contour. I use bluetooth headphones at night to avoid keeping my wife awake. I purchased new headphones from Cox in the event the issue was with my headphones. Issue still happens randomly. I have to reset the contour box multiple times and reconnect to make it work. Sometimes that will work, other time I give up and watch on my iPad without problems. This seems to be isolated to Bluetooth on the Contour Box. It was stable for the longest time which makes me think a firmware or software update may be the issue. Tech Support was going to ship me a new Contour Box - but that never happened. Any ideas?645Views0likes1Comment