DisgruntledAlre
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Joined 13 years ago
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Re: Personal Firewall won't stay on
Chris, thanks for the number. (I'm guessing you're the same Chris who answered me at pissedconsumer.com?) The help at the special Security Suite number was cheerful and effective. I believe the problem has been solved. I guess I'll know with time. I do question the apparent policy of not offering support on Security Suite until someone starts complaining publicly! And if that's not actually the policy, someone certainly needs to tell your chat guy Sergio about the special Security Suite number.6Views0likes0CommentsRe: Personal Firewall won't stay on
Dear Domino, Obviously, you don't value your time. I'm the same way: I don't value your time either. I'd like to know I'm not going to waste another hour not getting helped. As you can see, I'm not the only one having this problem. But hey, thanks for your worthless comment! Steve3Views0likes0CommentsRe: Personal Firewall won't stay on
Derrick, it's all part of the "Cox Security Suite." See here: http://ww2.cox.com/residential/arizona/internet/cox-security-suite.cox It is of course from your site, but your chat people refuse to support it. Are you telling me this is some magic phone number I can call where your company actually honors its commitments? Can you tell me why I should expect the people at that number to be any more cooperative? I kind of expect to call, be put on hold, run through a half hour rigamarole, then told to go away. That seems to be the pattern with Cox. Anything you can do to make sure I get serviced?6Views0likes0CommentsPersonal Firewall won't stay on
Yesterday I started getting a Mcafee error message telling me my Personal Firewall was off. Every time I turn it on, it either doesn't go on or doesn't stay on. I contacted McAfee; they of course told me I had to contact Cox. Cox, of course, told me I had to contact McAfee. They also told me I could turn my Windows Firewall on, except when I try to I get an error message. (Likely because I've got McAfee set up!) System Restore hasn't helped. So I'm operating without a firewall, because the crooks at Cox bait you with McAfee but aren't willing to back it up. Anyone know what to do (besides go on social media and complain until someone helps me, because I'm already doing that!)?Solved8.4KViews0likes13CommentsRe: Cox, you ***. Can't send email with Windows Live Mail. And look, I'm not the only one...
Chris, thank you. I'm not sure why the tech directed me to the page with the coxmail.com instructions, but reverting to the other and deleting the outbox contents did the trick. Thank you!0Views0likes0CommentsRe: Cox, you ***. Can't send email with Windows Live Mail. And look, I'm not the only one...
Hi, Chris. Like I said, I've used every setting suggested on two different pages on your site. The current ones are smtp.coxmail.com My server requires authentification Log on using clear text authentification Outgoing mail server port 465 This server requires a secure connection (SSL) My most recent error message reads: The connection to the server has failed. Subject 'test' Server: 'smtp.comcast.net' Windows Live Mail Error ID: 0x800CCC0E Protocol: SMTP Port: 25 Secure(SSL): No Socket Error: 10013 Unable to send or receive messages for the Cox (barancik) account. A time-out occurred while communicating with the server. Server: 'pop.coxmail.com' Windows Live Mail Error ID: 0x800CCC19 Protocol: POP3 Port: 995 Secure(SSL): No When I use different settings, it often picks up the incoming mail. No matter the setting, it's never sent outgoing. I see this quirk too: Even though the outgoing port is set to 465, Cox is reporting back about the default port, 25.0Views0likes0CommentsCox, you ***. Can't send email with Windows Live Mail. And look, I'm not the only one...
I just read this forum post from unhappy customers with the same problem I'm having, so I know I'm not going to get any help from Cox here... http://forums.cox.com/forum_home/internet_forum/f/5/p/666/1889.aspx#1889 Apparently you're happy to promise that your web mail works with Windows Live, but when it doesn't, oh well. I can get Windows Live to receive mail, but it won't send. I get the same kind of error messages everyone else reports. I followed these instructions for setting up the email client: http://ww2.cox.com/residential/support/internet/article.cox?articleId={a8fb24c0-6440-11df-ccef-000000000000} I also followed these different instructions: http://ww2.cox.com/business/idaho/support/data/article.cox?articleId={f808a330-6b56-11e0-4e73-000000000000} I also tried the Default settings in Windows Live. Nothing. I used "chat" for help. No help. I called Tech Support. After the lady checked my settings and it still didn't work, she directed me to Super-Duper Tech Support. After waiting on hold for however long, Super-Duper Tech Support said they wouldn't help me, because apparently Super-Duper Tech Support is a paid service. I did the requisite screaming, but the guy still told me to call me local tech support in the morning to complain, then gave me a "local" number that isn't even in my state. Dear Cox: F*CKING FIX THIS!Solved14KViews0likes4Comments