Dina
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Joined 12 years ago
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Re: HBO Free Preview Weekend?
whit, It is available both on OnDemand & the linear channel. We need to look at your account to make sure the account holder opted in for previews when setting up the account. Please email our team at cox.help@cox.com and include your full name, complete address, the account holder's name if different than yours, the last 4 of the social listed and a link to your post here.0Views0likes0CommentsRe: Mini box remote control
retiredforgood, I think they only need the remote and this would not be done in our solutions store. We'll most likely have a technician pickup and drop off the remote at a designated time.I'll find out all the details for you. We'll get back to you with the details as soon as possible.0Views0likes0CommentsRe: Tv Pixelation
jefe619 , The box may not be the issue. How are your connections? How old is the internal wiring? Try the following steps and let us know if you see any improvement:1. Remove the cable line at the wall and at the back of the box. 2. Remove any splitters from the cable line leading into the receiver & make sure the cable line is a dedicated line going from the wall into the box. 3. Reverse the direction of the cable and reconnect from the wall to the box. 4. Unplug the power cord from either the back of the box or the wall outlet and leave unplugged for three minutes. 5. Plug the power cord back in and allow it to reload (approximately 3-5 minutes).10Views0likes0CommentsRe: Scrambling picture
kimbers, This doesn't appear to be a widespread or known issue. Is this happening on all the TV's in the home or just one in particular?Please complete the following to troubleshoot in order to allow us to investigate further. 1. Remove the cable line at the wall and at the back of the box. 2. Remove any splitters from the cable line leading into the receiver & make sure the cable line is a dedicated line going from the wall into the box. 3. Reverse the direction of the cable and reconnect from the wall to the box. 4. Unplug the power cord from either the back of the box or the wall outlet and leave unplugged for three minutes. 5. Plug the power cord back in and allow it to reload (approximately 3-5 minutes). 6. Test your channels and let us know if this appears to fix the issue.2Views0likes0Comments