ContributionsMost RecentMost LikesSolutionsRe: Contour compatibility Hi alfansome, that's a great question. We think you will find this link to be very helpful with the questions about our products and what they support https://www.cox.com/residential/support/identifying-your-cox-digital-receiver.html. This will provide you with every cable box we offer as well as all available port information needed so you can make the right decision if moving forward with upgrading any equipment. Re: Outages Hello petgirly8901 and Medtwins, the purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. This appears as if you may need for someone to look into your account personally due to the connection issues you have expressed. We can definitely assist you with this. Please reach us on (X) formally known as Twitter at CoxHelp, visit us on Facebook, or email by at cox.help@cox.com anytime for assistance. We are always happy to help. Re: Cox not paying on time Hello batemjo, if still finding concerns with submitting payments. We will be happy to revisit the concern and see if there is anything we can add for assistance. Please email us anytime at cox.help@cox.com for assistance anytime when needed. Re: Cox Panaromic Gateway with Wi-Fi 6E vs iPhone 15 Pro Max Hello nhoang1, if losing your home networks connection once you go upstairs. Being that the modem was replaced recently. You may need to reinstall your pods. We would recommend when setting them back up to bring them to the room where the modem is located. Then reinstall them using the app. This may help with the coverage concerns upstairs once the pods are returned to their prior locations. Re: WiFi Disruptions Nightly Sorry to hear that is seems for some reason your emails are not reaching us. Provided you have a social media account. Please reach us on (X) formally known as Twitter or visit us on Facebook for assistance anytime. We are always happy to help. Re: Terrible Hello, the purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. Ifyou would need assistance with your account. We can definitely assist you with this. Please reach us on (X) formally known as Twitter at CoxHelp, visit us on Facebook, or email by at cox.help@cox.com anytime for assistance. We are always happy to help. Re: Help! Hello, the purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. This appears as if you may need for someone to look into your account personally due to the connection issues you have expressed. We can definitely assist you with this. Please reach us on (X) formally known as Twitter at CoxHelp, visit us on Facebook, or email by at cox.help@cox.com anytime for assistance. We are always happy to help. Re: Is dual shield suitable for a simple indoor run from jack to modem? Although we recommend quad shield for use for the reasons you mentioned. Inside a home it is really up to the individual what cable better suits their needs. As long as you understand the possibilities of interference and how that can affect the service. If using a particular cable help you with routing to obtain a certain appearance in the home. Long as it works that is fine. If you would encounter concerns. For testing, we would recommend using a standard quad shielded cable first. If concerns persist then please reach us on (X) formally known as Twitter at CoxHelp, visit us on Facebook, or email by at cox.help@cox.com anytime for assistance. We are always happy to help. Re: Upload fine at night, disaster during the day If you have sent an email, you have already been applied to. So please reach us again either on (X) formally known as Twitter at CoxHelp, visit us on Facebook, or email by at cox.help@cox.com anytime for assistance. We are always happy to help. Re: Internet and app Hello, the purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. This appears as if you may need for someone to look into your account personally due to the connection issues you have expressed. We can definitely assist you with this. Please reach us on (X) formally known as Twitter at CoxHelp, visit us on Facebook, or email by at cox.help@cox.com anytime for assistance. We are always happy to help.