DannyS
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Re: Outage
Hello, the purpose of Cox Internet Forums, is to allow customers to discuss technical topics related to residential Cox Cable, Telephone, and High-Speed Internet services with other customers. If concerns remain and need our assistance. Please reach us on (X) formally known as Twitter at CoxHelp, visit us on Facebook, or email by at cox.help@cox.com anytime for assistance. We are always happy to help.20Views0likes0CommentsRe: Down in 85008 since 5:30 am
The purpose of Cox Internet Forums is to allow customers to discuss technical topics related to residential Cox Cable, Telephone, and High-Speed Internet services with other customers. This appears you may need someone to look into your account personally due to the connection issues you have expressed. We can assist you with this. Please reach us on (X) formally known as Twitter at CoxHelp, visit us on Facebook, or email by at cox.help@cox.com anytime for assistance. We are always happy to help.18Views0likes0CommentsRe: Upgrading a Feeder Line?
Hello, the purpose of our Cox Internet Forums is to allow customers to discuss technical topics related to residential Cox Cable, Telephone, and High-Speed Internet services with other customers. This appears you may need someone to look into your account personally due to the connection issues you have expressed. We can assist you with this. Please reach us on (X) formally known as Twitter at CoxHelp, visit us on Facebook, or email by at cox.help@cox.com anytime for assistance. We are always happy to help.16Views0likes0CommentsRe: Household updates happening outside of scheduled time
If you feel this may help. We will always be happy to replace equipment for any customers anytime that suggest may help with a concern. If we can assist with any testing or help with any direct questions about your service. We can be reached by email as well at cox.help@cox.com anytime if needed.34Views0likes8CommentsRe: Household updates happening outside of scheduled time
Hello, there is a slight difference between a daily update and the cable box dropping connection which will generate a welcome message and go through a reboot. Below are the steps on how to update the time preferrence so it occurs when you normally would not be watching. You may want to make a change by an hour if it is already outside your normal viewing window. This way an update will be sent to the box. If this still occurs, then it may be more signal related where we may need to take a look at. If needed, we can definitely assist you with this. Please reach us on (X) formally known as Twitter at CoxHelp, visit us on Facebook, or email by at cox.help@cox.com anytime for assistance.We are always happy to help. Press the Contour button on your remote control, navigate to far right and highlight the Settings wheel, and press the OK button. Navigate to highlight Preferences, and press the OK button. Navigate to the Preferences tab Navigate to highlight General, and press the OK button. Navigate to highlight Daily Update Time, and press the OK button. From there you can change the daily update time to a different 2-hour period where you may not typically watch/record programs13Views1like10CommentsRe: outages
Hello, the purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. This appears as if you may need for someone to look into your account personally due to the connection issues you have expressed. We can definitely assist you with this. Please reach us on (X) formally known as Twitter at CoxHelp, visit us on Facebook, or email by at cox.help@cox.com anytime for assistance. We are always happy to help.62Views0likes0CommentsRe: Switching internet providers-keep existing email address?
Hello, once your cox.net email account has been migrated to Yahoo's mail servers. It belongs to them and will remain active if you move or close your Cox account with us. If having concerns with your service and need assistance. We would love to hear from you before making that choice. Please reach us on (X) formally known as Twitter at CoxHelp, visit us on Facebook, or email by at cox.help@cox.com anytime for assistance. We are always happy to help.55Views0likes0CommentsRe: SCAM
Hello, the purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. This appears as if you may need for someone to look into your account personally due to the concerns you have expressed. We can definitely assist you with this. Please reach us on (X) formally known as Twitter at CoxHelp, visit us on Facebook, or email by at cox.help@cox.com anytime for assistance. We are always happy to help.37Views0likes0Comments