Dan_Wilson
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Re: what is up with the crappy connection??
More than likely it's the communication with your modem withCox service (I and others have the same issue).Review your event log files and ask for a tech's feedback (event log is located in your modem through the management console). Cell tower has no relation to your internet as they're on an entirely different network of their own.2Views0likes0CommentsRe: Constant Disconnections
Can Cox customers (or techs) advise what brand of modem they're using, along with their experience with said modem? I am considering (after more research) to use a power outlet cycler where it reboots your modem (or anything plugged into it) daily at a set time to best resolve this issue. Thanks for the heads up Pinks with resetting password forthe WiFi network(s). Will give it a go at it and we'll see what happens. Not sure why this is as I have a hard-line setup as well a WiFi with the same issue of losing connection.12Views0likes2CommentsConstant Disconnections
I have been dealing with constant disconnections from my ISP (Cox) for some time now. Approximately 6 months ago I replaced my modem/router with a new 24x8 Docsis 3.0 Cox approved unit (I paid $160+). It seems the disconnections become more frequent as time moves forward to the point I have to manually reboot my modem/router every morning to ensure my elementary aged child can have a full class time with his teacher. In general some weeks are ok, other weeks not good. Given the circumstances my child is remote learning with having his 70+ old grandmother overseeing him while I'm at work. If I don't reboot the modem/router every morning before I leave for work, my son is likely to get knocked out of class. When this happens I come home for lunch and reboot the unit, he's able to return if there's more class time to attend to. I'm on the Preferred 150 Internet Service plan, and don't understand why the constant growing problems over the last 18 months (give or take). I've relocated my modem/router to where the connection is literally less than 5 feet from where it goes into the ground, and from there less than 25 feet where the cable enters my property. Yet when I telephone with these disconnection issues, it's the same routine. Reboot the modem/router. Perhaps they reassign a new IP address. Eventually it comes back up. But the constant hassle to telephone in, wait, and wait, than talk with a tech going through the same process over and over again... that's my own time being taken away for a service I pay for. And than there's when they advise they can have a tech come out but it's going to cost you to replace the splitter? I swapped it out for a coax barrel connector so there's no point. As well I've done speed tests and service is great when it works. As well I've reviewed the event log for the modem/router as well (For your viewing pleasure of an incident a week ago today where it cycled 13 times the same issue): Time Priority Description Mon Oct 05 11:36:41 2020 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out; Mon Oct 05 11:38:47 2020 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out; Mon Oct 05 11:39:24 2020 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out; Mon Oct 05 11:40:27 2020 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out; After reviewing the event log entries, could someone advise what's being entered above? Is it still the modem's fault (and not Cox's as the tech's tell me)? I'm about to upgrade my network to a commercial grade hardware (bringing my work to my home, already paid $360+ and I'm not done yet). I did have Netgear brand modem/router, I now have Motorola. Is there's another preferred modem from the approved Cox certified cable modems list that talks with the Cox network better? (i.e. www.cox.com/.../cox-certified-cable-modems.html) In summation, I need to know what is required to get a constant uninterrupted service from Cox? I don't want to even think about Gigablast or any other service. I've been with Cox for over 2 decades (I don't have any other option in my location that amazingly enough how it is when you buy a home in a good neighborhood). With the intervention of the internet with daily work, entertainment and requirements to have internet with employment this service is disrupting my family's well being and who would be happy with these circumstances? Seeking advice, thank you in advance.2.3KViews0likes5CommentsRe: Low Bandwidth
Did more troubleshooting today. Found the problem from last night. Earlier in the week swapped in a Netgear multi-port hub for more hard-line data transfers between NAS's. But from time to time when working late at night still having issues when bandwidth gets knocked down for several hours (i.e. the first screen shot in black, was a direct Cat5e line to modem).0Views0likes0CommentsLow Bandwidth
On the 150Mb plan, and from time to time the bandwidth gets knocked down to single digit Mb download speed. Hard rebooted Modem. Went to the process of resetting modem. Same problem exists. Frustrating that this problem keeps coming back, especially in a monopolized neighborhood where there is no ISP in this neighborhood other than Cox, in the 2nd largest city in the states. July 28th, 2019 w/3rd party speed test site: November 8, 2019: Cox speed test: Again.. paying for 150Mb bandwidth, all call lines are closed from their office. Very Very fustrating1.6KViews0likes5Comments