CrystalS
Former Moderator
Joined 6 years ago
User Profile
User Widgets
Contributions
Re: Packet Loss southwest Omaha, NE
Hello @Gonzoii, I completely understand the hassle of having inconsistent internet speeds. I am here to help. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Crystal S. Cox Support Forum Moderator2Views0likes0CommentsRe: Spam email that is not spam being returned as "undeliverable"
Hello @Geri Ann, I am so very sorry to learn of your email troubles and I'd like to help. This appears as if you may need someone to look into your account. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Crystal S. Cox Support Forum Moderator12Views0likes1CommentRe: Cable doesn't work in the morning; system reboot
Hello @Y2t2 I am so very sorry to learn of your TV troubles and I'd like to help. Please still reach out to us so that we can collect the data from you so that we can continue to work toward a repair for all versions of the issue. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Crystal S. Cox Support Forum Moderator198Views0likes0CommentsRe: Upgrade requires professional installation
Hello @Skeeterwyatt, I completely understand your frustration, especially when using your own equipment. Please allow me to explain. A professional install will allow our trained technicians to check the signal and place the equipment where it will give the entire home the same speed throughout the entire house. They will be able to identify any area of the home that will slow down or cause interference to the signal, as well as give recommendations. I hope this helps. Crystal S. Cox Support Forum Moderator41Views0likes0CommentsRe: Price went UP! Itemized Bill View Gone! 02/2/22
Hello @CompetitorsWanted, I understand the importance of keeping an eye on your bill. I want to help and review your service rates. The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox Cable, Telephone, and High-Speed Internet services with other customers. This appears as if you may need someone to look into your account. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Crystal S. Cox Support Forum Moderator3Views0likes0CommentsRe: Gigablast is a ripoff
Hello @Johnk, We certainly value your feedback, and we are extremely sorry you feel this way about your service. The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox Cable, Telephone, and High-Speed Internet services with other customers. This appears as if you may need someone to look into your account. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Crystal S. Cox Support Forum Moderator23Views0likes0CommentsRe: Extreme Data Usage
Hello @Jason.Simecka, I'm sorry that you are having an issue with the data usage. I'm here to help. I have included some links that may help. This appears as if you may need someone to look into your account. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. www.cox.com/.../unlimited-and-500-gb-additional-data-plans.html -data plans www.cox.com/.../data-usage.html -learn about data Crystal S. Cox Support Forum Moderator75Views0likes2CommentsRe: Router/Modem setup for ipv6
@Helmant, Just to be a little clearer for you. You are to choose the passthrough option and the next option type should be native. The link below will give you the walk-through for your setup as far as our service. Again Cox Complete Care is always a great tool to have and leverage. I hope this has helped. www.asus.com/.../ -modem/router IPv6 setup for Asus633Views0likes0CommentsRe: Router/Modem setup for ipv6
Hello @Helmant, Thank you for reaching out to our community for assistance with your modem/router setup. Congratulations on getting a jump ahead of the crowd. It is inevitable IPv6 is coming much faster than most people even know. I have included a link that will be very helpful to you. We do support IPv6. You would have to set your router to the passthrough option. We assign IP addresses by DHCP. This is just a suggestion, by no way a sale's pitch, we have a subscription-based service called Cox Complete Care. They help with all of your networking devices and questions that are outside the scope of our support. They support the products that you own that are not Cox. The service also helps with virus removal, and service appointment fees(which is helpful when dealing with frustrating signal issues). It is only $10 a month with a 3-month subscription requirement. If you have any other issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Crystal S. Cox Support Forum Moderator528Views0likes0CommentsRe: Cox Pass-through of DoS attacks?
Hello @Wmcole, I am so very sorry to learn of your Internet troubles and I'd like to help. Thank you for the feedback. We are always looking for ways to better serve our customers. Please scan your device with virus removal software. Then change your network password. This should resolve your issue. Crystal S. Cox Support Forum Moderator5Views0likes0Comments