CarolLM
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Joined 9 years ago
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Re: Las Vegas Internet Lag - Reoccurring issue
Hi Antony, I've checked your equipment and currently not showing any issues with packet loss. To continue please send us a Facebook private message, Twitter DM, or an email to cox.help@cox.com with a link to this conversation. A suggestion is if no one has checked the associated cable wall outlet you'll want to make sure the Supv has clear access to it because they don't move furniture. We look forward to getting this resolved for you. Carol15Views0likes0CommentsRe: Can't seem to self activate a Cox certified modem MB8600...
Yes, you may send us an email with your complete address, account name, the make/model of your modem, serial number and mac ID address. If you'd prefer you may send us a photo of the serial number and MAC ID address. -Carol98Views1like1CommentRe: Cannot receive Microsoft account verification code in my Cox Webmail
Hi Bonnie, some time ago we updated our email server settings. Please review this link www.cox.com/secureemail to ensure your settings are up to date. Have you tried checking to see if it possibly went to the Cox SPAM/JUNK folder? -Carol18Views0likes1CommentRe: "Account temporarily unavailable" timeout/errors receiving E-mail from pop.cox.net
Hi Richard, I'm glad to hear that everything's working fine now - my Team's available 24/7 to assist with any additional questions or concerns you may have. Thanks for being our customer and take care! -Carol1View0likes0CommentsRe: Internet speed is not what I'm paying for. Use to only happen during peak hours. Its been consistent since Sat. 9/14.
Hi there, we understand how frustrating it can be when your service isn't working as it should. We want to get to the bottom of your service issues and we definitely don't want to lose you as a customer. Please send us a Facebook private message, Twitter direct message, or email to cox.help@cox.com and include a link to this post. We'd like to take a look at your account and your equipment to work this matter to a resolution. -Thanks, Carol3Views0likes4CommentsRe: ACC NETWORK
Hi there, I apologize for any misinformation you may have received regarding us adding the channel. We are still in negotiations with ESPN to add this network to our lineup while fighting to keep costs at a reasonable price. We know many of our customers are anxious for a decision - we hope to have more information regarding this soon. -Carol0Views0likes0Comments