ContributionsMost RecentMost LikesSolutionsRe: Las Vegas Internet Lag - Reoccurring issueHi Antony, I've checked your equipment and currently not showing any issues with packet loss. To continue please send us a Facebook private message, Twitter DM, or an email to cox.help@cox.com with a link to this conversation. A suggestion is if no one has checked the associated cable wall outlet you'll want to make sure the Supv has clear access to it because they don't move furniture. We look forward to getting this resolved for you. CarolRe: Can't seem to self activate a Cox certified modem MB8600...Yes, you may send us an email with your complete address, account name, the make/model of your modem, serial number and mac ID address. If you'd prefer you may send us a photo of the serial number and MAC ID address. -CarolRe: Internet slows to 5-6 mbsHi there, we're glad to hear everything's working great! Don't hesitate to reach out with any further concerns! -CarolRe: My internet disconnects randomlyHi, if you haven't already done so, you may want to replace the Ethernet cord used when hardwiring the modem to your laptop to see if that makes any difference. Let us know what happens. -CarolRe: Cannot receive Microsoft account verification code in my Cox WebmailHi Bonnie, some time ago we updated our email server settings. Please review this link www.cox.com/secureemail to ensure your settings are up to date. Have you tried checking to see if it possibly went to the Cox SPAM/JUNK folder? -CarolRe: Pro-Rating or adjusting BillsHi there, thanks for sending the information, we look forward to assisting you on that platform. -CarolRe: "Account temporarily unavailable" timeout/errors receiving E-mail from pop.cox.netHi Richard, I'm glad to hear that everything's working fine now - my Team's available 24/7 to assist with any additional questions or concerns you may have. Thanks for being our customer and take care! -CarolRe: Internet speed is not what I'm paying for. Use to only happen during peak hours. Its been consistent since Sat. 9/14.Hi there, we understand how frustrating it can be when your service isn't working as it should. We want to get to the bottom of your service issues and we definitely don't want to lose you as a customer. Please send us a Facebook private message, Twitter direct message, or email to cox.help@cox.com and include a link to this post. We'd like to take a look at your account and your equipment to work this matter to a resolution. -Thanks, CarolRe: ACC Network?Hi there, we are currently in negotiations with ESPN to add this network to our lineup and fighting to keep costs at a reasonable price. We know many of our customers are anxious for a decision - we hope to have more information regarding this soon. -CarolRe: ACC NETWORKHi there, I apologize for any misinformation you may have received regarding us adding the channel. We are still in negotiations with ESPN to add this network to our lineup while fighting to keep costs at a reasonable price. We know many of our customers are anxious for a decision - we hope to have more information regarding this soon. -Carol