BrianP
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Joined 4 years ago
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Keep getting internet drops
At first I thought this was due everyone doing WFH and kids back in school online, but it looks like it may be a bigger issue. This started about a month ago, I get varying degree of packet loss while pinging 8.8.8.8. When I receive 3-4 lost packets I get dropped from my work's VPN. I was looking into this further, Cox techs suggested I need to purchase a new modem. Funny thing is this worked fine until school started again. Then I looked at my Modem status page today and I find this on my SB6183 after an uptime of 1 day 4 hrs since I rebooted yesterday morning: Downstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power SNR Corrected Uncorrectables 1 Locked QAM256 45 429000000 Hz -0.2 dBmV 39.9 dB 10 0 2 Locked QAM256 10 837000000 Hz -1.2 dBmV 37.5 dB 6084 6636 3 Locked QAM256 11 843000000 Hz -0.9 dBmV 37.2 dB 1593 0 4 Locked QAM256 12 849000000 Hz -0.6 dBmV 37.4 dB 1966 0 5 Locked QAM256 14 861000000 Hz -0.7 dBmV 37.4 dB 2114 0 6 Locked QAM256 16 873000000 Hz -0.9 dBmV 37.9 dB 2576 0 7 Locked QAM256 18 885000000 Hz -1.2 dBmV 37.1 dB 4432 0 8 Locked QAM256 19 891000000 Hz -1.1 dBmV 37.1 dB 4177 0 9 Locked QAM256 20 897000000 Hz -1.5 dBmV 37.1 dB 6354 0 10 Locked QAM256 22 909000000 Hz -1.7 dBmV 37.0 dB 242278 728365 11 Locked QAM256 23 915000000 Hz -1.8 dBmV 36.4 dB 309530 1247787 12 Locked QAM256 24 921000000 Hz -2.2 dBmV 35.6 dB 354677 1388899 13 Locked QAM256 26 933000000 Hz -1.9 dBmV 36.4 dB 7608 0 14 Locked QAM256 27 939000000 Hz -1.8 dBmV 36.7 dB 6344 0 15 Locked QAM256 28 945000000 Hz -1.5 dBmV 36.5 dB 4069 0 16 Locked QAM256 30 957000000 Hz -1.3 dBmV 35.9 dB 2080 0 Upstream Bonded Channels Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Locked ATDMA 3 5120 Ksym/sec 30500000 Hz 43.4 dBmV 2 Locked ATDMA 1 5120 Ksym/sec 17700000 Hz 42.9 dBmV 3 Locked ATDMA 2 5120 Ksym/sec 24100000 Hz 43.4 dBmV 4 Locked ATDMA 4 5120 Ksym/sec 36900000 Hz 44.9 dBmV I'm concerned about the Uncorrectables on those 4 channels and they continue to go up, not sure what to do going forward. FW version isD30CM-OSPREY-2.4.0.1-GA-02-NOSH as well. Thanks for any suggestions965Views0likes1Comment