ContributionsMost RecentMost LikesSolutionsRe: Sound and picture problems OK, I don't work for Cox so I should not have to providediagnostic info to Cox, it's your system so you diagnose it. Cox is getting paid big bucks from all it's subscribers, it's your problem, deal with it. This is going nowhere real fast. I'll give 2 weeks to get it fixed. Re: Sound and picture problems The splitter is on the main line outside the house, separate line run from it to each TV. It was also replaced. Re: Sound and picture problems There are no amps or splitters, just poor service that I'm being overcharged for. A technician was here 2 months ago and replaced every connection from the box at the the street to the back of the cable cox. Waste of time. Sound and picture problems Sound cuts out for a couple seconds, picture gets pixel blotches. Problem is now on both of my TV's. It's so bad that I can't watch the program. I reset the box every 3 - 4 days, that helps for an hour or 2. I've been a cox customer for 16 years, up to a year ago my cable was flawless. It seems their total solution is to reset the box. I'm being charged big bucks for inferior service. They know there is a problem but lack the balls to admit it and the intelligence to fix it.