Arobadope
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Re: Cox Not Allowing 3rd Modem to Connect?
Yup, that would 100% explain it and it also explains why I keep getting looped back to Cox's "Activate Modem" page. Again, thank you for the help. This has been frustrating to say the least and makes me wonder if anything was actually wrong with my Netgear modem in the first place.10Views0likes8CommentsRe: Cox Not Allowing 3rd Modem to Connect?
He left me with the Pano because the other modem I have (the Netgear) was not working and I did not have the Arris at the time. The Pano allowed me to get hooked up to the internet in the meantime. I bought the Arris and have been trying to connect it since. Whenever the Pano is connected, everything works fine, I connect the Arris and everything bjorks out despite all readings supposedly being good. For whatever reason, Cox's connection is just not getting through to the modem, despite my wifi router having all green showing it is connected and reading the modem's signals.3Views0likes1CommentRe: Cox Not Allowing 3rd Modem to Connect?
First off, thank you for the response. Secondly, here are the signal levels.https://imgur.com/a/DyC4fyV https://imgur.com/a/DyC4fyV The model router I have is a TP-Link AX1800 (edited) I forgot to check the WAN IP, so I'll do that and check back in a moment.97Views1like23CommentsCox Not Allowing 3rd Modem to Connect?
Hello, I recently just started with Cox and for some reason my modem has not been able to connect to their service. At first I was using a Netgear CM700 that would signal having the upstream and downstream just fine but would be denied connection to the internet. A tech came out and we figured maybe something went wrong with my modem since the Cox Panoramic Gateway worked just fine. He recommended getting an Arris, so I did. I got the Arris SB6190, fresh from the box and the same exact issue occurred again. I have talked with support and they said everything is activated and it should be working, yet when I go onto my account it still lists the Panoramic Gateway as my modem device and I cannot add another modem to my account. There is another tech coming to try to figure it out, but largely I am wondering if anyone else has had this problem with Cox or is this some new scummy practice by them to force people into renting their modems? Does anyone have any advice in getting the modem to work? I've tried power cycle, switching coax cables, etc. Nothing has worked as again all I get are two solid blue lights for the upstream and downstream and a solid white light for the internet.Solved1.8KViews0likes58Comments