Forum Discussion

Watson1934's avatar
Watson1934
New Contributor
3 years ago

6 Days and counting

Hi Las Vegas Residents:

Outage issues for 6 days straight. I contact chat help and it is useless. The script is not warm it is fabricated. My grandmother has not had a phone nor internet for 6 days and she is 88 years of age. I wanted to see if anyone in the East side of Las Vegas they are experiencing the same issue. I have not found ANY response from Cox just as there is an outage. I am overwhelmed with the lack of accountability, reliability and urgency to rectify the situation. For a customer to call every single day is not reliable. 

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor II
    3 years ago

    Is your modem completely offline? If not, what lights do you have on it? If some lights are off and some are on, post your signal levels. I can give instructions how once I know what model modem/gateway you have.