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Phone rings 3 times then voicemail, can I adjust the # of rings?

Moms disabled and needs more time to get to the phone. Cox tech support says I’m stuck.

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    1. Go to
    2. Sign in with your User ID and Password.

    From the Voice Tools webpage:

    1. Click Settings (to expand Settings)
    2. Toggle Voice Mail On (will allow Voice Mail to be expanded)
    3. Click Voice Mail (to expand Voice Mail settings)
    4. Configure Rings from dropdown for number of rings before Voice Mail (2 to 9)
    5. Click Save

    These steps only need to be performed once to set the number of rings before incoming calls are forwarded to voicemail.  The number of rings selected can be changed by repeating this process.

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