Read the forum guidelines
I have internet plus phone from Cox; I'm currently on the 150MB plan. I'd like to upgrade the internet, which requires a new modem. I don't want a combo/router unit; I have my own router setup and no reason to change it. The TM3402 modem would seem to suit the bill, but it seems to be unobtainable. I've tried both online chat and calling the nearest store; both told me that the panoramic gateway combo modem is my only option. Has anyone had any luck getting this modem from Cox?
I came at this from a different angle... reaching out to Cox via Twitter. Initially the rep there told me to go to the store and that they would have it, but I said that I wasn't willing to make the trip unless he could confirm this, and he said that he had no way to do this. But he offered to have one shipped, and he says that it should go out Monday. Since I may not be the only one with an interest I'll post back here about whether I receive it.
I thought you called your nearest store? What will Cox ship to you?
It ships via UPS and it takes 2-3 days. They ship them out M-F. You can get a tracking number from Cox as well.