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No phone with panoramic modem

ndntank
over 2 years ago

Hello. I just had the panoramic WiFi modem installed. I followed the directions to plug the telephone line in. However, now I have no signal. The phone line is used solely as communication with the alarm company. Had no problem using the previous phone modem. Any idea why this is happening?

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  • 0 over 2 years ago

    You need a couple prerequisites for Cox Voice.

    1.  If your house hasn't previously had VoIP, a tech needs to rewire your demarc.

    2.  Cox requires subscribers switching from Cox Digital Telephone (old system) to Cox Voice (new system) to perform a Third-Party Verification Process.  If the Solution Store didn't perform this verification, you can call or email Cox for the telephone number.  Of course, you'll need to call from a service other than Cox Voice.  I used Google Voice.

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