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Hello. I just had the panoramic WiFi modem installed. I followed the directions to plug the telephone line in. However, now I have no signal. The phone line is used solely as communication with the alarm company. Had no problem using the previous phone modem. Any idea why this is happening?
You need a couple prerequisites for Cox Voice.
1. If your house hasn't previously had VoIP, a tech needs to rewire your demarc.
2. Cox requires subscribers switching from Cox Digital Telephone (old system) to Cox Voice (new system) to perform a Third-Party Verification Process. If the Solution Store didn't perform this verification, you can call or email Cox for the telephone number. Of course, you'll need to call from a service other than Cox Voice. I used Google Voice.