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ndntank's avatar
ndntank
New Contributor
4 years ago

No phone with panoramic modem

Hello. I just had the panoramic WiFi modem installed. I followed the directions to plug the telephone line in. However, now I have no signal. The phone line is used solely as communication with the alarm company. Had no problem using the previous phone modem. Any idea why this is happening?

6 Replies

  • Bruce's avatar
    Bruce
    Honored Contributor III

    You need a couple prerequisites for Cox Voice.

    1.  If your house hasn't previously had VoIP, a tech needs to rewire your demarc.

    2.  Cox requires subscribers switching from Cox Digital Telephone (old system) to Cox Voice (new system) to perform a Third-Party Verification Process.  If the Solution Store didn't perform this verification, you can call or email Cox for the telephone number.  Of course, you'll need to call from a service other than Cox Voice.  I used Google Voice.

  • bearone2's avatar
    bearone2
    Contributor III

    when i had previously eliminated phone service, a cox phone rep had to add the service with new number when i added panoramic combo unit.

  • must's avatar
    must
    New Contributor

    I'm having a similar issue. What fixed yours?

    • Bruce's avatar
      Bruce
      Honored Contributor III

      Let's open a new post to better explain your situation..

    • bearone2's avatar
      bearone2
      Contributor III

      asked/answered above!

      have you called cs to add the phone??