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Voice Everywhere App is USELESS

For the last couple of weeks, I have not been able to access the Voice Everywhere App AT ALL.  I did change my password, and I verified it worked on every other Cox login.  However, with Voice everywhere, I go to use Face ID and get either an Invalid Password error (which I did update in settings) or a connectivity issue error.  I’ve uninstalled and reinstalled the app, and still the same.  At this point, I’m just ready to delete it for good.