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I am planning to upgrade to Gigablast internet, which means I'd need to upgrade from my DPQ3212 modem to one with DOCSIS 3.1. However, I have a phone line and it is my understanding that if I am to buy my own modem, I'd still have to use the one provided by Cox for phone service, meaning I'd need 2 separate modems, one for internet and one for telephone service. If this is correct, and I follow through with getting Gigablast and a DOCSIS 3.1 modem, what exactly would I need to do to set it up when it arrives? Would someone need to come to our house to set it up (are they even doing house visit right now?), would I need a coax cable splitter or could I use a different coax outlet in the house? I've looked into this quite a bit as gaming on my current plan has been quite frustrating, but I'm a bit confused about the details so any help is appreciated!
yes, have to pay for phone service. i'm not sure if you can do gigablast without the panoramic combo unit, which includes phone.
cox needs to wire for a 2nd co-ax & they're not making house calls now.
If you've already got Cox Voice (VoIP, packet-switching), a tech would not need to install. You just need to register for the self-install either at the Solution Store or calling/emailing Cox.
I'm not quite sure how 2 different modems would connect. Maybe it'd be as easy as a splitter.
Can't you upgrade to the D3.1 eMTA Arris TM3402? That will get you phone and Gigablast internet, just not router/wifi. Also, you wouldn't have to worry about splitting the coaxial for the two modems.
yes you can do gigablast without the panoramic combo unit,
not sure if this is the proper place to pose this question. You guys recommended the TM3402. Anyone know how/where to buy one ? i have searched just about everywhere i could think of with no luck. Please advise.