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I have been trying to get this no robo call thing to work and after two days of trying, it still says my phone isn't protected, so I guess I may as well give up. I have called the help line and it still doesn't work.
When you subscribe to Nomo, you'll have 2 numbers. Your telephone number at home (Cox) and Nomorobo will assign you a number
If everything was working during a telephone call, Cox would not only forward the call to your home phone...but also Nomorobo. That's the simultaneous ring. You and Nomorobo get the call.
You should review both accounts (Cox and Nomo) to ensure the correct numbers.
I don't use Nomo and not familiar with the Simultaneous Ring setup page under Cox Phone Tools.
This was a real-user test of its functionality. In your Step-4 above ("Enter the desired phone number(s)..."), is that your paraphrase or the actual instruction?
That step may need to be reworded to avoid confusion. "Desired phone number(s)" sounds like numbers for my landline, cellular, fax, etc.
How does the actual step read? Is it confusing?
The Cox-provided instructions read as per my earlier post. The Nomorobo article is spot-on (nomorobo.zendesk.com/.../360001351692-Cox). I've requested an update to the Cox-provided instructions based on your feedback. -Becky, Cox Support Forums Moderator