Read the forum guidelines
I posted this issue last month, but no one from Cox answered me. I called in and got last month's calls taken off of the bill, and was assured it would not happen again. I just looked at my last statement online (paperless billing here), and I have 23 charges for Nomorobo intercepts. I live in Tucson, but when I activated nomorobo I was given a Phoenix number for the simultaneous ring. Can you either give me a local number for this, or exempt the Phoenix number from the charge?
I had to call last night to get a CSR to cancel the LD charges. Same thing last month. This time he told me to call back today and speak to Cox Voice CSR. They were no help. I asked to be bumped up to next level CSR. That person assured me that this was a known issue, it was not just me. She said people all over the country are having this problem. She said the simultaneous ring number has nothing to do with the charges, and that I could use my cell phone if I wanted to (instead of the one provided) and it would still work. Total BS. I had to explain to her how nomorobo worked (the simultaneous ring is calling them to check the database, and if a known spammer, the call is rejected). She said I had to get an alternate number from Nomorobo, not Cox. So I'm still getting no where. And apparently no one at Cox who knows is reading/responding to this forum either. I guess I'm just going to cut off my landline and go cellular all the way.
Any help yet?
Becky, can you confirm if this issue effects everyone trying to use NoMoRobo in that town in Arizona, or is it more wide spread? Should we expect more complaints as the feature becomes popular? Thanks again for your help.
Becky, when will it be working in the Phoenix area? I asked a few weeks ago and got no response from the moderators. My account overview says I have Nomore Robo, It says I have simultaneous ring, but when I go into settings there are only 4 options, doesn't have a nomorobo option.
Is simultaneous ring one of your 4 options? That is where you set up nomorobo. Turn on simultaneous ring, then under the paragraph that appears, click on the "set up nomorobo" link. It takes you to the nomorobo page where you put in your info, and get a phone number to use for the simultaneous ring. Go back to the Cox page and put that it. Voilla!
For your memory...forums.cox.com/.../voice-tools-nomore-robo
Sent that, as well as a link to my original post a few weeks ago...forums.cox.com/.../voice-tools-nomore-robo
I have seen reports of new customers in some area get access to COx Voice but current customers don't yet. Could a re provisioning of the modem or removing/adding it completely help anything?