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I cannot make Cox to Cox calls.

When the party answers, they can hear me, but I cannot hear them.

  • Does it happen if calling non Cox numbers? Sounds like a issue with the upstream. Can you post the phone modem's signal levels? Assuming you use it for internet too, they should be available at

  • Hi there, that's something we can normally correct immediately, just not here in this format. If you'll reach out to us on Facebook, Twitter (@CoxHelp), email at or call us we'll get that taken care, we're available 24/7 to assist you. Thanks, -Carol