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I just got an AUP notification stating that I downloaded a movie that I have no idea of what it is even about. How do I deal with this and prevent it from happening again. Nobody else has access to my modem or internet.

Please provide information as to how to address this.

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  • Send an email to with your full name, complete address and your situation.

    If Cox claims a download has violated their policy, somebody at Cox will have the metadata to verify the download.  Cox should then provide you the data to help figure what had happened.

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