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I have a 100% legit website I have been using for years. I also have some Raspberry Pi computers that also connect to this server to perfrom
A few days ago I could not get access to the site. I would get a "Time out error" on my PCs and my Raspberry Pi devices would not connect.
I bypassed my modem (ASUS RT-N66U) and went direct to the modem. I could not get to the site with my PC. The raspberry pi devices rely on WiFi.
I would assume at this point the Router is the problem. After sever reboots of the router, factory resets, clearing the NVRAM of the router, with the router in
line I could not get to this website. I could get to the website bypassing the router and on my cell phone when using cellphone tower.
I decided to swap my routers. I have several of these RT-N66U routers. I did a factory reset on the 2nd router and installed it.
Everything was working. I assumed the problem was fixed. After about 6 hours the 2nd router started the same problem, cannot
access to the website and my raspberry pi computers also no longer could connect. The second router and when my computer was
connected directly to the modem both gave me new Public IP addresses. After having COX reboot my modem twice, spending
time on the phone with a tech wanting to sell me tech service I need to talk to a higher level COX tech who can at least tell me
if they are blocking certain websites/servers and is it based on the mac address of the device connected to the modem.
I have temporarily resolved the problem by changing my routers mac address to one of my computer laptops with the last
digit of the mac address changed. This has been working well for almost 12 hours. This also tells me the 1st router is good
and I could have changed its mac and most likely be working like I am now.
How can I get access to a higher tier COX tech to review this and find out if COX is blocking certain websites?
KenKK said:I just got off the phone with COX.
Why do you need Cox support? Not only does it not sound like a Cox issue, but it sounds like you know what your doing.
KenKK said: That also gave me a new Public IP address. Its been working for over 12 hours now.
What is site support's reasoning for this? My guess is they banned a specific IP block and you didn't get that until changing the MAC.
The second router I tried also gave me a new IP address. That worked for 6 hours then it started with the same problem. Not letting me get to the site I need.
Changing the mac address also got me a different Public IP address. This address is similar to the original address (24.250.xxx.xxx) and it's still working now for 13 hours. The site I am trying to reach thinks it's a DNS issue. I tried GOOGLE 22.214.171.124 as well as 126.96.36.199. The first level COX support thinks its the modem. I'm not convinced of that.
I just sent an email to the site I am having problem with and asked if they ban a range of Public IP addresses. My original purpose of contact COX was to find out if they block the site I have bee using for a few years. After the 2nd router started the problem I ruled out the router as the problem. Could not talk to a 2nd tier tech because I don't want to pay for a Tech support just to tell them if its their problem or mine. If it's mine I will fix it. If it's there problem...
Pretty sad you can get pass a tech that wants you to reboot your modem and router and that's as far as they can go.