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RCS Partial service and Sync Timing Failure. Please Help Arris SBG 7400AC2

Can someone please help i get hit wit the RCS Partial Service and then the Sync Timing failure once or twice a miniute.  Its making my Internet really intermittent.

I have a Arris SBG7400AC2

I have 24 Downstream Channels but it looks like its only using 16.  Should I be worried?

Is it a Modem problem, or something on the ISP end?

5/15/2019 10:20
84000700
5 RCS Partial Service;CM-
5/15/2019 10:21
84000500 3       
SYNC Timing Synchronization failure - Loss of Sync;CM
5/15/2019 10:22
84000700
5
RCS Partial Service;CM-
5/15/2019 10:22
84000500 3
SYNC Timing Synchronization failure - Loss of Sync;CM
5/15/2019 10:22
84000700 5
RCS Partial Service;CM-
5/15/2019 10:23
84000500 3
SYNC Timing Synchronization failure - Loss of Sync;CM

 

DCID Freq Power SNR Modulation octets Correcteds Uncorrectables
Downstream 1 22 909mhz 0.40 dbmv 37.36 db 256qam 12184258 14113 121820
Downstream 2 1 783 2.90 40.37 256 10039275 15 0
Downstream 3 789 2.70 38.61 256 9563906 12 0
Downstream 4 795 3.00 38.98 256 9933287 0 0
Downstream 5 801 3.30 38.98 256 10009372 5 0
Downstream 6 807 3.60 39.98 256 10388972 7 0
Downstream 7 813 3.80 38.61 256 10403044 33 0
Downstream 8 819 3.20 38.61 256 10409461 26 0
Downstream 9 825 1.00 37.36 256 10338283 9 0
Downstream 10 879 .80 37.64 256 10678497 0 0
Downstream 11 885 .40 37.64 256 10492792 9 0
Downstream 12 891 .60 37.64 256 10343465 14 0
Downstream 13 897 .60 37.64 256 10606016 17 0
Downstream 14 903 .70 37.64 256 10304383 5886 71627
Downstream 15 915 .30 37.64 256 10425493 14604 194266
Downstream 16 921 -.40 37.64 256 10545731 13359 214549
Downstream 17 357
Downstream 18 363
Downstream 19 369
Downstream 20 375
Downstream 21 381
Downstream 22 387
Downstream 23 393
Downstream 24 399

  • Hi Ericmyster,

    We’d be happy to investigate this issue and address your concerns. Please email our team at cox.help@cox.com. Be sure to include this post, your full name, and complete address.

    Maria L.
    Cox Support Forum Moderator