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Krucifiction's avatar
Krucifiction
New Contributor
7 years ago

HIGH PING SPIKES AND PACKET LOSS

I am using a ARRIS DG2460 router and always get packet loss for both up and down ranging from 4-60% packet loss playing Fortnite. I also get ping spikes that last for minutes and they reach up to 1,100 ms. 

Tracing route to ec2-52-42-109-244.us-west-2.compute.amazonaws.com [52.42.109.244]
over a maximum of 30 hops:

1 5 ms 12 ms 8 ms 192.168.0.1
2 14 ms 19 ms 19 ms 10.156.20.1
3 16 ms 20 ms 18 ms 68.6.9.234
4 15 ms 29 ms 19 ms 100.120.108.20
5 27 ms 29 ms 29 ms 68.1.1.167
6 22 ms 23 ms 28 ms 52.95.218.216
7 39 ms 107 ms 37 ms 54.239.102.102
8 26 ms * 23 ms 54.239.102.111
9 61 ms 49 ms 62 ms 54.239.42.120
10 * * * Request timed out.
11 53 ms 52 ms 46 ms 52.93.13.14
12 43 ms 49 ms 59 ms 52.93.12.255
13 66 ms 68 ms 59 ms 52.93.12.254
14 46 ms 49 ms 49 ms 52.93.13.25
15 48 ms 48 ms 49 ms 52.93.15.217
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

  • Hi Krucifiction, your modem metrics are outside of our preferred range. Is there a splitter on the coax to the modem? I suggest bypassing (or replacing) the splitter and see if the latency improves. If it continues, I suggest a service call so an on-site technician can correct any signal deficiencies. -Becky, Cox Support Forums Moderator
    • Krucifiction's avatar
      Krucifiction
      New Contributor

      Yes I am using a splitter on the coax and I just ordered a new one which is coming tomorrow, hopefully this fixes the ping issue because I know the Fortnite packet loss is never going away ;)

      • 402PrimeTime's avatar
        402PrimeTime
        New Contributor III

        Becky is literally trolling you bro. Look at all of the other posts on here and you'll see she could have given you the real answer for your problems. #welcometotheclub #packetloss4life