Read the forum guidelines
Hello,
We recently signed up for Paramount+. On one TV that uses the small guest box the streaming is wonderful. On our other TV that uses the larger host box it is unusable. The app often hangs with the spinning circle when you open it. Once you do get in and start a program we are faced with constant buffering and stalling.
I have power cycled the box many times by removing the power, there has been no change.
Does the problem continue if you switch the cable outlet used for the Box? If so, swap out the box. If not, you have a signal problem.
I will switch the box location, which will narrow down if it is the box or the cable run. The host box is on a further run. Great idea, very much appreciated!! I will report back.
No change moving the box, so it must be the box. Further googling and reading this seems to be common for Cox. The host box is bad, the guest box is fine.
Hopefully a box swap will help. Do you happen to know the model numbers of the boxes in question? Here is a list if that helps. I want to do a little google-fu myself.
It is the 9865
Tonik said:9865
I found this link on Comcast forum with people having a similar problem. Seem there is box compatibility issue with some models. With that known, I am concerned now that the box swap won't work. I will keep my fingers crossed.