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A new issue has arisen with Contour.

A new issue has arisen with Contour. It affects the Chrome browser. When I pick a channel, it tries to load the channel, it times out with the following Error message. Error codeplayer.-9002.14007. It's an issue between Chrome & Contour. Any ideas? I've rebooted my PC (Windows 10 64 bit) modem and router. It does not impact the Edge browser.

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+1 TiffanyR 9 months ago

Hello Encore and Movie Pak,

I am sorry that you are having trouble with Chrome and the Contour site. Is this Watchtv.cox.com or the Contour App. The Contour App intended purpose is for mobile devices and tablets. For desktops or laptops, we recommend using the website watchtv.cox.com. If you are already using the watchtv.cox.com website and you are still having trouble loading the channel, then I suggest clearing the cache and cookies in the chrome browser.

Tiffany R.
Cox Support Forum Moderator
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+1 Encore and Movie Pak 9 months ago in reply to TiffanyR

I have cleared all of that & got help online with Amanda as she connected to my PC. She saw no issues with my PC.
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0 TiffanyR 9 months ago in reply to Encore and Movie Pak

Hi Encore And Movie Pak,

It sounds like you have already done so much to help get this corrected. Have you tried logging in to a different device using chrome to see if it works? I have tested it with Chrome on my end and it appears to be working for me.

Tiffany R.
Cox Support Forum Moderator
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0 KenKK 9 months ago in reply to TiffanyR

I had a similar problem. I lost Foxnews on all my cable boxes. I went on the internet and used WATCH COX ONLINE and the only channel that didn't work was Foxnews.

I was able with my firestick connected to the internet and the Foxnews app able to watch it. Same with app on my cell phone. I got an error message with Watch Cox online and on all my cable boxes with only the Foxnews channel

Ken
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0 TiffanyR 9 months ago in reply to KenKK

Hello KenKK,

We are currently aware of an issue with that channel and our Engineers are working to resolve the issue as soon as possible.

Tiffany R.
Cox Support Forum Moderator
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