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Cannot receive email from cox.net web app nor from a client (any client)

Started with a password change to mitigate a hacked Cox email account.

Able to log into WebMail app using new password.

All settings are confirmed good as per:

https://www.cox.com/residential/support/cox-email-server-settings.html

No emails, either externally nor internally generated, are being displayed from the Cox mail server in either POP or IMAP.

SMTP operates just fine, am able to send.

There are no bounces or send errors indicating a problem at the Cox server with mail sent to cox.net

There is plenty of space left at appx 909mb used out of 2gb allotted.

This has one of the Cox store's techs baffled and they cannot find the problem. The online Cox Chat support guys are equally unsuccessful, instead suggesting that I pay the $10 a month for extended support. Horsecrap. This is a Cox server issue.

Any ideas welcome. (and don't tell me my settings are wrong because those same exact settings worked before the password change).

I left the checkbox below selected to "Notify me when someone replies to this post" but it will never get to my Cox email....so reply to hirther@gmail.com, please.

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