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Cox needs to supervise whoever is "improving" your website because it's just becoming absurd.
I navigate to the Statements section of my account:
My Account > Billing > I'd like to... > View Statements > Billing Period
...and all the dates are out-of-order. In fact, the statements are so far out-of-order, I cannot even discern an order. I curiously imported the dates into a spread to decipher but cannot find any logical order. There are gaps ranging from 28 to 335 days from 1 date to the next.
Is hiring qualified employees this difficult?
Can anybody solve this puzzling order?
Thu, 14 Jan 2021Sun, 14 Mar 2021 (+ 59 days)Sun, 14 Feb 2021 (- 28 days)Fri, 14 May 2021 (+ 89 days)Wed, 14 Apr 2021 (- 30 days)Sat, 14 Nov 2020 (- 151 days)Wed, 14 Oct 2020 (- 31 days)Wed, 13 May 2020 (- 154 days)Mon, 13 Apr 2020 (- 30 days)Fri, 13 Mar 2020 (- 31 days)Fri, 14 Feb 2020 (- 28 days)Mon, 14 Dec 2020 (+ 304 days)Tue, 14 Jan 2020 (- 335 days)Sun, 13 Sep 2020 (+ 243 days)Fri, 14 Aug 2020 (- 30 days)Fri, 13 Dec 2019 (- 245 days)Tue, 14 Jul 2020 (+ 214 days)Sun, 14 Jun 2020 (- 30 days)
I just receive a message back from our web team, We would need some additional information from you in order to research the issue. When you have a chance, can you email us at firstname.lastname@example.org with your name, address, link to this thread, and the ticket that is open for this issue CUI000011438028. Thanks.
Cox Support Forum Moderator
Didn't you duplicate the issue in your account? Give them your info.
Everything I know about this issue is in this post.