Panoramic WiFi App

I haven’t been able to log into the panoramic WiFi app since I moved in July 2020. It is now January 2021 and still NO ONE has been able to help me. I’ve tried to get help via live chat, calls to support, & the virtual assistant. Even the technician that came to my apartment to help couldn’t do anything. I can log into the Cox app. I cannot log into the panoramic WiFi part. I think I have multiple primary logins set up right now and that’s why it isn’t working. I don’t have multiple users set up on any of my logins BUT I have 3 different logins that get me into the same account. I’ve been told this isn’t possible so it can’t be the problem but it is the truth. I miss being able to log into the panoramic WiFi app. I used to be able to I loved it. I was able to change when my kid’s Xbox is able to connect to the network (you know like pause it) but I can’t do any of that anymore!! I have deleted the apps from my phone multiple times. I have downloaded them from the App Store multiple times. It gives me messages to call for help and when I do no one knows what to do. They literally just tell me oh that should have worked so now I don’t know. PLEASE Can ANYONE help me??