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I too am disappointed with the near-sighted decision making process and lack of communication with this company. They do not seem at all concerned with customer care or customer service. I had hoped they had turned the corner when I went back to them however, I continue to be disappointed. While I understand that they may not be completely in control of 3rd party applications, they certainly are in control of their communication processes and ability to look for replacements. I find their explanations insulting.
And I hope my security functions don't happen to get "cancelled" in an emergency situation without me knowing it..