Forum Discussion

pkserksnas's avatar
pkserksnas
New Contributor
5 years ago

Why can’t we stream cable to our smart TVs?? It’s obviously because COX wants us to pay for overpriced boxes- do something about it!!!! And when is our refund coming to compensate. For the complete lack of sports programming during the pandemic???

This is a terrible business practice- what is COX going to do about it???? All your customers want to know!!!

  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    5 years ago
    @pkserksnas

    Cox continues to pay for the content, therefore, it's a decision made by the leagues and networks if costs will be waived. As soon as an official decision is made regarding a sports package, Cox will provide communication to all of our customers.

    Jonathan J
    Cox Moderator
    • rbalzan's avatar
      rbalzan
      New Contributor
      5 years ago

      Jonathan, 

      Verizon extends data free because people are forced to work from home so they use hotspots more and this was 2 months ago at No Charge.  This is excellent Customer Service.

      Cox is NOT providing a service we paid for, regardless of what the sports owners and leagues do.  This is a Cox Corporate decision so don't try to put this on the leagues.  Give us the refunds and prevent further customer satisfaction from diminishing any more.

      • bearone2's avatar
        bearone2
        Contributor III
        5 years ago

        start your own thread, you're hi-jacking this one.

  • bearone2's avatar
    bearone2
    Contributor III
    5 years ago

    so your tv's don't work with your own equipment??

    refund, if you haven't heard, not much in the way of live sports except recent nascar getting back in to the game.