Forum Discussion

Martyire's avatar
Martyire
New Contributor
5 years ago
Solved

Where are news channels on TV starter

I just signed up for TV starter mid May. Activated mini box 2/24. I had things like CNN and Fox news. They were on the lineup card when I signed up. Now they are gone and off lineup list. Anyone know...
  • Becky's avatar
    Becky
    5 years ago

    Hi Martyire, shortly after the COVID crisis began, many network broadcasters offered their channels free for Starter TV customers through May 31, 2020. CNBC, CNN, MSNBC, and Fox News were 4 of these channels. Cox doesn't own these networks and was required to remove these channels from the Starter TV lineup at the end of the period specified by each network. I'm sorry for the frustration this caused! CNBC, CNN, MSNBC, and Fox News are part of the Expanded tier. -Becky, Cox Support Forums Moderator

21edward's avatar
21edward
New Contributor
5 years ago

I had the news channels (Fox News) since I signed up almost a year ago and as of June 1st it disappeared. I called support on June 1st, worked with someone who was going to escalate my case and I would hear from someone in 24 hours. I never heard from anyone until today I received an automated voice call that just said the case was closed. No explanation.