Forum Discussion

Joe_Curry's avatar
Joe_Curry
New Contributor
5 years ago

Voice Description will not turn off on my ABC channel

For at least 3 weeks, I have been getting voice description on ABC (channel 9).  I only watch one show on this channel so it is an inconvenience since other channels don't do this.  I have been in co...
LisaH's avatar
LisaH
Moderator
Hi Joe Curry. Also, please check the TV settings to make sure that this feature isn't enabled. If you continue to have issues with a specific channel or a specific show, please reach out to us on Twitter at @CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.- Lisa, Cox Support Forums Moderator
Joe_Curry's avatar
Joe_Curry
New Contributor
5 years ago

How many times do I have to tell you people that it is not enabled and it still does the voice description?  I have tried changing the settings numerous times with no change.  I get the feeling that COX support has no idea how to fix this problem and I am just one step closer to going 100% streaming.