Forum Discussion

Joe_Curry's avatar
Joe_Curry
New Contributor
5 years ago

Voice Description will not turn off on my ABC channel

For at least 3 weeks, I have been getting voice description on ABC (channel 9).  I only watch one show on this channel so it is an inconvenience since other channels don't do this.  I have been in co...
BrianM's avatar
BrianM
Moderator
It sounds like you have the video description option turned on. You can disable this by clicking the down button on your remote and then click OK on the video description option (pictured in this link) www.cox.com/.../Video_Description_SAP.png

Brian
Cox Support Forum Moderator
Joe_Curry's avatar
Joe_Curry
New Contributor
5 years ago

Of course it is turned on but the settings say it is off and nothing seems to change it.

  • LatitiaS's avatar
    LatitiaS
    Moderator
    5 years ago
    Hi Joe Curry,

    I would like to try refreshing your device. Please send us an email to cox.help@cox.com for further assistance.


    Latitia
    Cox Support Forums Moderator
    • Joe_Curry's avatar
      Joe_Curry
      New Contributor
      5 years ago

      My box has been reset multiple times and nothing solves the problem.  It is pointless to keep doing the same thing over and over expecting different results.

      • MariaL's avatar
        MariaL
        Moderator
        5 years ago
        Hi Joe Curry,

        It sounds like the Voice Guidance feature is turned on. You can turn off this feature from the Cox remote by completing the following.

        1. Press the B button to access the Accessibility Settings Menu.
        2. Press the Down Arrow button to access the Voice Guidance On / Off window.
        3. Use the right arrow and press OK to turn Voice Guidance On or Off.

        You can use the voice command to control the Voice Guidance system as well by pressing the MIC button and saying, “Voice Guidance Off.”

        You can also manage Voice Guidance through the Settings menu by Pressing the Contour button on the Cox remote to access the Main Menu.
        Use the arrow buttons to highlight the Settings gear icon, then press OK. From the Settings menu, press the down arrow to highlight the Accessibility Setting, then press OK. From the Accessibility Setting, arrow down to highlight Voice Guidance, then press OK to turn the feature On or Off.

        Maria
        Cox Support Forum Moderator