Forum Discussion

Joe_Curry's avatar
Joe_Curry
New Contributor
5 years ago

Voice Description will not turn off on my ABC channel

For at least 3 weeks, I have been getting voice description on ABC (channel 9).  I only watch one show on this channel so it is an inconvenience since other channels don't do this.  I have been in co...
BrianM's avatar
BrianM
Moderator
5 years ago
It sounds like you have the video description option turned on. You can disable this by clicking the down button on your remote and then click OK on the video description option (pictured in this link) www.cox.com/.../Video_Description_SAP.png

Brian
Cox Support Forum Moderator
  • Joe_Curry's avatar
    Joe_Curry
    New Contributor
    5 years ago

    Of course it is turned on but the settings say it is off and nothing seems to change it.

    • LatitiaS's avatar
      LatitiaS
      Moderator
      5 years ago
      Hi Joe Curry,

      I would like to try refreshing your device. Please send us an email to cox.help@cox.com for further assistance.


      Latitia
      Cox Support Forums Moderator
      • Joe_Curry's avatar
        Joe_Curry
        New Contributor
        5 years ago

        My box has been reset multiple times and nothing solves the problem.  It is pointless to keep doing the same thing over and over expecting different results.