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Vallant88's avatar
Vallant88
New Contributor
3 years ago

VOD Not Working Any Longer

There is a kid's show that I like to watch and there are a lot of episodes listed in Video On Demand.  I was able to watch them a while back but now when I select any of them, I get an error dialog with a Reference Code 7.3.8805.  What does this mean?  Why would these still be listed if they are no longer available?

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  • LisaH's avatar
    LisaH
    Moderator
    3 years ago
    Hi Vallant88. This appears as if you may need someone to look into your account personally to determine what is happening with Video On Demand. We would definitely be able to assist you with this. Please reach out to us on via email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. - Lisa, Cox Support Forums Moderator