Video freezes/audio lagging/latency suspected
I’ve experienced video freezing, audio lag since July this year. Several tickets opened and finally a tech was sent to troubleshoot. He found rust on the copper conductor inside of cable coming into my house. He believed this caused the problems. However, after he left the problems persisted. The video freezing/audio lag mainly occurs after 6:30 PM. The problems, in my opinion, indicate high latency during a certain timeframe. I pay for this service but Cox can’t or won’t resolve it to my satisfaction. Has anyone else experienced this, and if so, what did you do?