Forum Discussion

evelyncyr's avatar
evelyncyr
New Contributor
4 months ago

TV

Hi my cable box isn't coming on at all and I tried everything but still no cable

  • Hi evelyncyr,

     

    We are sorry to learn of your video troubles and we definitely want to help.  Can you tell me if you are receiving an error message or code on the screen?  What specific troubleshooting steps have you attempted thus far?  

    Cox Support Forums Moderator 

  • CurtB's avatar
    CurtB
    Honored Contributor
    evelyncyr wrote:

    my cable box isn't coming on at all

    Taken literally, that sounds like it's not connected to a working power source.  Have you tested the electrical outlet being used?  If that's not the cause of the issue and there's no indication the box is booting when it's plugged back in, it may have failed and will need to be replaced.