Trapped in Upgrade Saga
Hi All
I'm suffering through what should be an easy upgrade process. Hoping some of you can give me guidance on whether this is common.
I'm a 20+ year internet and phone customer. Decided I hav...
Forum Discussion
@JimGD3
Cox provides the Support Forums as a service to its customers to help them obtain technical support, exchange ideas, and get information relating to Cox products and services. Billing and account questions that require the sharing of personal information aren't suited for a public forum. For further assistance, please email us at cox.help@cox.com with your full name and address.
Jonathan J
Cox Moderator
Cox provides the Support Forums as a service to its customers to help them obtain technical support, exchange ideas, and get information relating to Cox products and services. Billing and account questions that require the sharing of personal information aren't suited for a public forum. For further assistance, please email us at cox.help@cox.com with your full name and address.
Jonathan J
Cox Moderator
Case closed. Social media team got me to a retention supervisor. All is fixed and i have the configuration they committed to in the beginning. I'm glad they fixed it and did what was right. I'm still disappointed in the difficulty of the process. Things should be easier.
