Trapped in Upgrade Saga

Cox could have provisioned your account with all those features (500 Mbps, highest TV package, all premiums channels, DVR and free telephone) at not only Price-A...but cheaper...because prices are highly negotiable.

For example, we have a Property Manager at our condo community and when he/she started the job, a Cox rep gave a sweet quid pro quo.

Because we have a kiosk-type area in our clubhouse and our Manager has frequent conversations with residents, Cox would give free service at his/her personal residence for a few favors.

1.  Prominently display all Cox pamphlets at the kiosk
2.  Inconspicuously display any material of other competitors
3.  Store a restock supply of Cox pamphlets on-site
4.  Regularly assess and restock Cox pamphlets
5.  Dispose of any outdated material of other competitors
6.  If a resident seeks advice, recommend Cox
7.  Speak favorably of Cox

I don't recall the details of the service at the personal residence, but I do remember it had all premium channels.  It was kinda funny because although the Manager agreed to the deal, he/she purposely did the opposite of the deal.  You could insert the word "Not" in front of each favor and it's essentially what he/she did.  The Manager just didn't like the idea of trying to be bought off.