I hope the comments actually get to management of the team. I sincerely want Cox to have a useful and satisfying system. I have no idea who checks these systems out and gives them a thumbs up. They are so clunky and not intuitive. It seems like everyone is going after the same "look" whether it is user friendly or not.
We have been with Cox Cable for two decades and are cheering for you. But if someone could take all the newest technology and offerings and put them into a highly useful system where the navigation is almost transparent because it is so intuitive and easy, then we would go with that company in a heartbeat.
Not sure of the 5 or 10 plan for Cox but you are definitely NOT making the most of this particular moment in time when entertainment is so fractured and in flux. Cox could be locking in loyal customers by giving them something to talk about, not just more of the same with the same purchased system all the other TV providers are using. You could be running away from the pack but it seems you are comfortable right in the middle with the rest.