We have had Contour for 3 years and continuously have issues. During the day - usually between the hours of 6 am - 7/8 pm, our Contour TV is so slow. We often have to press our remote control buttons 20-30 times before it recognizes our choice (change channels, go to guide, go to apps, etc.) and the voice recognition doesn't work at all. Just gives us the "can't hear you" sound whenever we've pressed the microphone button. It is not a battery issue with the remotes, we've had our equipment upgraded 3 times (boxes and remotes) and the issue still persists. We are very frustrated because we've had techs out here 5 times, and the issue is still there. The only reasons we haven't left Cox is because Direct TV's customer service is terrible and it's such a pain to switch carriers. Can anyone help with our issue?