Forum Discussion

12781957's avatar
12781957
New Contributor II
6 months ago

Same problems

It is so frustrating still, watching show on TV, screen goes black and no sound. It has been reset and troubleshooting so many times. It is beyond frustration. Will be glad to get out of contract. 

5 Replies

  • CurtB's avatar
    CurtB
    Valued Contributor III

    You didn't ask for help, but here it is anyway.  That sounds like a problem with your TV, not the cable receiver.  Do you turn the TV off and on to reset?  Does it happen on more than one TV?

    • 12781957's avatar
      12781957
      New Contributor II

      It happens to both of our TV's. They both about 2 years old. 

      • CurtB's avatar
        CurtB
        Valued Contributor III

        What do you do to reset?

  • 12781957's avatar
    12781957
    New Contributor II

    Unplug receivers and plug them back in. Modems and contour boxes were replaced. Same problem. 

    • CurtB's avatar
      CurtB
      Valued Contributor III

      It's not a TV problem then, but not a typical signal issue either.  Normally, a lost signal triggers a "No signal" message, not a blank screen.  Could you be having power blips?  Do the house lights flicker?  If, by chance, you have a UPS, check its log for a power loss or power surge.  If you do have a UPS, plug your cable receiver into a battery backup outlet.