Remote pairing with Bose system
When I attempt to pair my remote and Bose system this function locks up in a search for code. I tried support and nothing changed following rebooting the cable. I can’t get to the put in your code ...
Forum Discussion
@Linda Scury
Along with the remote model, what type of cable are you using to connect the Bose system?
Jonathan J
Cox Moderator
Along with the remote model, what type of cable are you using to connect the Bose system?
Jonathan J
Cox Moderator
I have an RX 11RF. About a week ago I urned in my old one becasue it would not change channels. The first one would lock up when I selected Bose off the menu and it locked up. I went throught Customer Support and we did the same things without it working. I got a second rmore and had the same results. the store did not have the newer one I use on the other TV. Now channel selection is very slow and it takes awhile to load Cox sometimes. As of this morning Cox will not load on the primary TV. Its very frustrating
1 box, 3 remotes and same problem. You may have a faulty box.
You can try some documented procedures, such as factory reset, un-pair, re-pair, etc.
Look for Troubleshoot Remote Issues.
I have the same problem. I just had a tech replace my DVR 10 minutes ago and the remote won't pair to my Bose. He couldn't figure it out either. It's connect via HDMI and optical. The new remote is also a RX11-RF.
Never mind. I figured it out. Went to remotes.cox.com and got it to work.
I never got to load a code. My initial attempt with customer service included reseting my box. During the week many things are not working properly......I can push the channel up and down and it will not register for up to 30 seconds. Put in a channel number and it will not register. I have had to pull the remote batteries in order to clear this up. In my opinion the cable box is the issue...this is very frustrating that something that worked no longer works. I ready to dump the service,
- @Linda Scury
I apologize for any inconvenience this has caused. Please check the link click on add new audio and follow the steps www.urcsupport.com/.../. Let us know if this helps.
Jonathan J
Cox ModeratorI have been informed the DVR will not play the recorded shows. I personally think I need a new box. I am tired of this. We just had to remove the batteries to change channels. I don't want to use 4 letter words but I'm at that point.
this is BS
I have noticed lately I need to press the Power button 3-4 times to turn off my TV. I think you're correct about glitchy software.
- @Bruce
The signal from the remote to your TV shouldn't be affected by the software in the Contour box. I would recommend getting the remote replaced if it is not turning off the TV properly.
Ben S.
Cox Support Forums Moderator
