Forum Discussion

srfishe's avatar
srfishe
New Contributor
4 years ago

REMOTE MUTE

My mute button has quit working.. It was working fine last night. Thank you.

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  • Bruce's avatar
    Bruce
    Honored Contributor III

    The Mute button on the Contour remote only communicates with your TV.  Low batteries?

    • srfishe's avatar
      srfishe
      New Contributor

      Thank you. I will try to change the batteries.

    • srfishe's avatar
      srfishe
      New Contributor

      I would have never considered the batteries since everything else was working. Well, batteries was changed and now it works. Thank you so much!

      • Bruce's avatar
        Bruce
        Honored Contributor III

        There's an option to view the battery level of your remote in Contour, but I've learned it's not very dependable.  For example, when Contour starts issuing messages, "Your remote's batteries are critically low..." I can still get another 3 months use from the "low" batteries.  I just ignore it until the remote stops working.

        Anyway, the option to view is Contour button > Settings (gear icon) > Remote Settings

        Right now, mine reads 0% but the batteries still work.

        In your situation, perhaps the Mute command requires a higher frequency for the transmitter to generate but your batteries are at some threshold to not generate enough power.  Just a guess.