Forum Discussion

k9smom's avatar
k9smom
New Contributor II
6 years ago

Recorded program pause and jump while watching and fast forwarding not working right

I got Cox TV in November when I moved.  I had Direct TV since 2005 and I am sorely tempted to switch back.  I have had nothing but trouble with my recorded programs.  I called and had tech support co...
issue with fast forwarding
jumping recorded
pause recorded TV
Karen_R's avatar
Karen_R
Former Moderator
6 years ago
Hello K9smom,

Thank you for contacting Cox Social Media. I truly apologize that the services are not working properly. Sounds like there may be a signal issue causing the tiling. We can check the signal. Please send an email with this forum link, your full name, and address to cox.help@cox.com. We will reply back once we receive the email. Thanks
LB2112000's avatar
LB2112000
New Contributor
6 years ago

I have had the same problem.  I wonder if the contract with cox can be voided since the service is not up to par.  We have had a tech come out, had the equipment outside updated and still have issues.  Regular programming also does the same thing at times.  The last tech gave her number to call directly but she does not respond.  UGH  Why did we leave direct TV.

  • KevinM2's avatar
    KevinM2
    Former Moderator
    6 years ago
    @LB2112000, this is not the type of experience we want for our customers, and we apologize for the ongoing issues. Can you please include a link to this forum thread and email us at cox.help@cox.com? It may be best to have another service technician come out to the home.

    Do you have a splitter in the home, attached to the coaxial cable? -Kevin M. Cox Support Forum Moderator