Forum Discussion

k9smom's avatar
k9smom
New Contributor II
6 years ago

Recorded program pause and jump while watching and fast forwarding not working right

I got Cox TV in November when I moved.  I had Direct TV since 2005 and I am sorely tempted to switch back.  I have had nothing but trouble with my recorded programs.  I called and had tech support co...
issue with fast forwarding
jumping recorded
pause recorded TV
Karen_R's avatar
Karen_R
Former Moderator
6 years ago
Hello K9smom,

Thank you for contacting Cox Social Media. I truly apologize that the services are not working properly. Sounds like there may be a signal issue causing the tiling. We can check the signal. Please send an email with this forum link, your full name, and address to cox.help@cox.com. We will reply back once we receive the email. Thanks
tommy3's avatar
tommy3
New Contributor
6 years ago

karen, we've been going thru this for months, they say they are aware of the problem and are working on it. sounds like they need to hire new people.........or a few russian hackers, lol seriously, i'm thinking about going back to dish. they sucked but nothing like cox.

  • KevinM2's avatar
    KevinM2
    Former Moderator
    6 years ago
    @Tommy3, we have been performing overnight video maintenance in your area, and we sincerely apologize for the inconvenience. While the issues may be related to the outages, this may also be caused by a signal issue. Sending out a service technician to the home is likely the best course of action that will lead us to a resolution. -Kevin M. Cox Support Forum Moderator