karen, we've been going thru this for months, they say they are aware of the problem and are working on it. sounds like they need to hire new people.........or a few russian hackers, lol seriously, i'm thinking about going back to dish. they sucked but nothing like cox.
I have had the same problem. I wonder if the contract with cox can be voided since the service is not up to par. We have had a tech come out, had the equipment outside updated and still have issues. Regular programming also does the same thing at times. The last tech gave her number to call directly but she does not respond. UGH Why did we leave direct TV.
